Why Shop at Luxe Vibes?
The main reason you should shop at Luxe Vibes is the product selection is body safe! You do not have to worry about harmful plastics or chemicals. The last thing you want to think about while climaxing is if the toy is causing harm to your body. Most products purchased for Luxe Vibes's selection is from Entrenue, look them up they are an amazing company and I love working with them. They are extremely selective on the products they sell and the company that replaces any defective items sold on Luxe Vibes.
Luxe Vibes Boutique Warranty
Secondly, the warranty Luxe Vibe offers! Up to one year from purchase date (directly from our online boutique) if your item has a defect, Luxe Vibes will replace it for free! Contact us with your online order number and your name at firstname.lastname@example.org. A return label will be sent to you and once the defect is returned, a brand new one will be sent. Luxe Vibes is able to offer this one year warranty because we work with a distributor that also cares about customers. You should feel confident where you spend your money and we want you to feel that here at Luxe Vibe. Please know returns can only be accepted for defective items due to the nature of the product.
Please Note: Unfortunately, this does not apply to Kiiroo, this item is high tech and some feel the item is defective but it is usually user error. You can register your Kiiroo Toy directly with Kiiroo for defect and warranty issues HERE
Luxe Vibes Customer Service
I work really hard to answer all e-mails in a timely manner. Customer Service is very important to me; and I try to give the same customer service as I would want from any store. Luxe Vibes is not a chain, I care about each and every customer because I want you to come back! Some people are confusing Luxe Vibes Boutique with toys that have "Luxe" in the title. This is not us but will gladly try to help you figure out who is the manufacturer of your specific toy:) Please note, we do not carry a line with "Luxe" in the title, it is just in the name of my online boutique.
Luxe Vibes Abides by MAP
Why is abiding by MAP important to you as the customer? All of our products are 100% Authentic. The brands we sell, enforce MAP. This means there is a set price stores selling authentic items MUST sell at with no exceptions. If you can buy a We-Vibe or Womanizer for a significantly low price, you should definitely question the Authenticity since authorized sellers are not allowed to sell below MAP. The brands we sell occasionally offer sale prices below normal MAP and on discontinued items. So make sure you watch for our sales!
Free Shipping at Luxe Vibes
Since Luxe Vibes is a high end sex toy boutique, it does not take much to get Free Shipping! You only have to spend $50 which most of the sex toys on Luxe Vibes are above that so essentially shipping is free on most orders. If you want your item shipped a little faster, then we do offer FedEx 2-Day and USPS Priority Mail for a fair price $12.99.